Quality 5th Edition (pearson New International Edition)

Description

By (author) Summers Donna C. S.

:
For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.

Table of contents:

PART I: SETTING THE STAGE

1. Quality Basics

2. Quality Advocates

3. Quality Improvement: Problem Solving

PART II: CONTROL CHARTS FOR VARIABLES

4. Statistics

5. Variable Control Charts

6. Process Capability

7. Other Variable Control Charts

PART III: CONTROL CHARTS FOR ATTRIBUTES

8. Probability

9. Quality Control Charts for Attributes

PART IV: EXPANDING THE SCOPE OF QUALITY

10.  Reliability

11.  Advanced Topics in Quality

12.  Quality Costs

New feature:

New! More global approach to quality–that is supported by new graphs, charts, and explanations.

• Discusses the challenges faced in today’s global economy and how quality tools and techniques can be used to address those challenges.

New! More service industry examples–includes illustrationsfromhospitals, banks, logistics, warehousing, government, food service, airlines, etc.

• Includes at least one example per chapter that shows how quality techniques are implemented in the growing service sector.

New! Expanded Real Tools for Real Lives examples–appear in each chapter.

• Shows how quality tools and techniques may be combined to resolve customer issues.

New! Consistent example (JRPS) woven throughout text–includes one company’s quality experiences discussed within the context of each chapter.

• Reinforces the books real tools, real lives theme and provides an excellent case-in-point for class discussion.

New! End pages containing formula reference sheets–are included in this edition.

• Provides mathematical content in an easy-to-find location.

New! Expanded coverage of Multi-vari Analysis (Ch. 7) and Failure Modes and Effects Analysis (Ch. 11).

• Provides updated content to keep your course current.

Feature:

For courses in Quality, Quality Improvement and Quality Assurance.

Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.

Hallmark Features

Real Tools for Real Life theme and feature–sets this text apart.

• Focuses on real world problems and the solutions developed to solve them